Baseline Videotaping: The raw behavior of each participant is studied through the video taping of a role-play simulating the actual environment he/she operates in. This is done in order to identify strengths and soft spots and to aid the coach in providing the right kind of support.

Coaching: The coaching session involves intense one to one guidance and facilitation by the Coretech trainer to support the participant in learning and demonstrating the skills.

Learning through dissonance: Participants obtain feedback from the videotape in such a manner that generates dissonance between what they believe they do and what they see themselves doing. This helps in making them aware of their own strengths and soft spots and areas they need to concentrate on.

Feedback: This learning is supported by feedback given by the team members as well as the warm support from the Coretech trainer.

Behavioral Scorecard: Every participant is evaluated on each skill learnt during the workshop in an objective quantified manner.

Exit Videotaping: The skills learnt are then demonstrated by the participants in a role-play which is video taped, evaluated and analyzed in a similar manner. This helps to integrate the learning and ensures that learning is internalized.