| In
order to ensure that learnings are understood, practiced,
implemented and internalized, Coretech workshops are offered
as part of the customized Curriculum of Learning.
The
objective of the Coretech Curriculum of Learning
is to enable professionals to acquire competency in
delivering a fair response both in terms of task
as well as relationship.
The Curriculum is designed in such a manner that:
|
•
|
Workshops
are completely customized and therefore truly relevant
to needs |
|
•
|
Workshop
methodology leads to immediate improvement in skills
and performance on the job
|
|
•
|
Implementation
at the job is ensured through an intense post-workshop
intervention using behavioural score cards, audits
and online refreshers
|
Towards
this end, the developmental interventions are structured
in the following way:
|
PRE
WORKSHOP
|
WORKSHOP
|
POST
WORKSHOP
|
| Data
gathering about target group through interviews
and discussions with relevant team members |
Data
gathering about perceptions, identifying ineffective
behaviors through group work |
Data
gathering about impacts and suggested improvements
through informal discussions with participants |
| Observation
of target groups' on- the-job behavior through call-
audits/survey |
Observation
of raw behavior through baseline tapings |
Observation of skill improvement through call-audits/surveys,
use of behavioural score cards, certification-decertification,
grading, online refreshers, design of reminders. |
| Customization
of the curriculum on the basis of specific needs
|
Skill development and attitudinal inputs, observation
of skill implementation through exit tapings and
behavioural score cards |
Recommendations on evaluation systems, further developmental
requirements |
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