"The
workshop we went through with Coretech
has really transformed the way our
customer care executives respond to
the customers. The customer complaints
have come down significantly and the
executives are much less stressed
than they were earlier. What's more,
the call handling time too has come
down. Now we are able to handle many
more customers in the same amount
of time than we used to before we
went through the workshop. Cheers
to Coretech!"
-
Participant from Bharti Telesonic
on phone.
|
"The
best part about this training was
that we went through it together!
There's so much bonding going on -
it's amazing. We really experienced
the workshop together not just learnt
it together - that has created a completely
different language in the organization.
The language of customer care, listening
and giving feedback"
-
Participant from Bharti Telesonic
on phone.
|
| "
Very interactive. Draws you into the
topic under study. Very helpful to take
time out and try and study your own
self and behaviour." |
| "Fantastic
eye-opener; Helped us in self-realisation
with respect to business needs." |
| "Great
faculty…great programme. All customer
service personnel must necessarily be
put through this fabulous learning experience." |
| "Excellent
interaction between participants. Encouraged
group learning as well as individual
development. Cross-functional relevance
of skills taught in the workshop." |
| "…Has
improved my professional life. The most
important point was it was totally related
to my career-building." |
| "Very
well structured. Judicious mix of games,
exercises, video-sessions." |
